Shipping policy

SYNX 28a Shipping, Reshipment & Refund Policy

At SYNX 28a, customer satisfaction is our highest priority. We are committed to providing high-quality products, professional service, and reliable worldwide shipping. Please read this policy carefully before placing an order.

Order Cancellation

Orders may be cancelled before production or shipment for a full refund.

Once an order has been shipped, it cannot be cancelled.

Shipping & Delivery

SYNX 28a works with professional international logistics partners and has extensive experience shipping products worldwide. Our shipping process is mature, reliable, and designed to ensure successful delivery.

We understand that customers may have concerns regarding international shipping. However, our delivery success rate is extremely high, and customers can order with confidence.

In the rare event that a delivery issue occurs, our priority is always to help the customer successfully receive their order.

If a Package Cannot Be Delivered

If a customer does not receive their package due to a delivery issue, SYNX 28a will first prioritize arranging a replacement shipment.

First Complimentary Reshipment

  • One complimentary reshipment will be provided free of charge.

  • Our primary goal is to ensure that the customer receives the products ordered.

  • Such situations are extremely uncommon due to our extensive international shipping experience.

If the Complimentary Reshipment Also Fails

If the replacement shipment is also unsuccessful, the customer may choose one of the following options:

Option 1 – Additional Reshipment

  • We can arrange an additional replacement shipment.

  • As a goodwill gesture, the first reshipment is provided completely free of charge.

  • If a further reshipment is requested after the complimentary reshipment has already been provided, the customer may be required to contribute up to 50% of the original order value before the replacement shipment is arranged.

Option 2 – Partial Refund

  • Instead of requesting an additional reshipment, the customer may choose to receive a 50% refund of the original order value.

Full Refund Eligibility

A full refund will be issued if:

  • The package is confirmed lost due to an error made by SYNX 28a.

  • The customer cannot receive the order because of a shipping arrangement mistake made by SYNX 28a.

  • The delivery failure is determined to be entirely our responsibility.

In these situations, SYNX 28a will provide a 100% full refund.

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Depending on the payment provider, processing times may vary and may take several business days to appear in your account.

Contact Us

Email: sales@synx28a.com

For any questions regarding shipping, delivery, reshipment, or refunds, please contact our team and we will respond as soon as possible.